our service

Pre-sales service

1. The sales shall communicate with the customer in time to fully understand the customer's needs, product uses, special requirements, etc.
2. Provide technical consulting services for customers free of charge and answer technical questions for customers.
3. Provide product samples, company profiles, qualification certificates and other information for customers.
4. Invite customers to visit the factory, visit the product production process, and listen to customers' opinions and suggestions.
5. Technicians can draw and design products according to the technical parameters provided by customers.


On-sale service

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Provide production schedule during product production for customers.

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Provide customers with quality control plan (QSP) and inspection plan (ITP) for customers,so that customers can understand the steps of product quality control.

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Update the production progress of products irregularly to let customers know the actual production status of products.

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Provide product photos (packing pictures, inspection pictures, shipping container pictures, etc.).

After-Sales Service System

After the completion of each order, the Sales Department will call and email the customer's satisfaction with the order to obtain the product quality information in time. If the customer raises a quality objection to the product, the company will give a handling opinion within 3 working days after receiving the objection.
  • 1. After receiving the quality information fed back by customers, the Sales Department shall timely deliver it to the Quality Department for filing.

  • 2. The Quality Department is responsible for checking, analyzing and determining the responsible unit of the information content, clarifying the information processing, and transmitting it to the Sales Department and relevant responsible units in the form of information feedback form.

  • 3. The sales department will implement the service after receiving the quality feedback information sheet.

  • 4. The General Manager organizes the Quality Department, Marketing Department and other relevant personnel to make customer return visits from time to time, listen to the customer's opinions and suggestions on the company's services with an open mind, and form a return visit record.

  • 5. The Marketing Department issued a customer satisfaction survey letter at the end of the year to collect customers' comments and suggestions on the company's service, product quality, delivery time and other aspects.

After-sales service flow chart


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Haokun Flanges has a perfect pre-sales, in sales and after-sales service system, which can better serve every customer.
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